Member Services Specialist

Location: Remote

Compensation: Salary

Staff Reviewed: Wed, Apr 17, 2024

This job expires in: 2 days

Job Category: Account Management

Employment Status: Permanent

Career Level: Experienced

Job Summary

A company is looking for a Member Services Specialist.

Key Responsibilities:

Accept inbound calls from members and providers on inquiries pertaining to benefits, eligibility, and claims
Research unique/complex inquiries by leveraging tools provided
Educate members and providers on benefits and navigation of site, tools, and applications

Required Qualifications:

High School diploma or equivalent (GED)
Proficient in computer usage with a strong command of Windows and Microsoft Office
Knowledge of Microsoft Excel and familiarity with insurance database systems is an advantage
Preferred experience in the healthcare industry, particularly in healthcare, health insurance, medical office, or clinical roles
1+ years of professional experience in a contact center is strongly preferred

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