Member Services Specialist

Job Summary

A company is looking for a Member Services Specialist to support members and organizations by ensuring accurate billing and exceptional experiences.

Key Responsibilities

• Serve as a trusted point of contact for members via email and phone calls
• Investigate and resolve billing and account-related questions
• Collaborate with teammates to ensure a seamless member experience

Required Qualifications

• High school diploma or equivalent
• At least 6 months of customer service or related experience
• Proficiency using a PC and experience with CRM systems
• Ability to manage time effectively and work independently
• Experience in a fast-paced, high-volume call center environment