Member Services Specialist

Job Summary

A company is looking for a Member Services Specialist.

Key Responsibilities

• Resolve member, provider, or broker inquiries across multiple health plans and document interactions accurately
• Master core systems to independently handle inquiries and provide customer service excellence
• Participate in training and skill assessments to support career advancement within Member Services

Required Qualifications

• High school diploma or equivalent is required
• Basic proficiency in Microsoft Office Suite and ability to learn proprietary systems quickly
• 0-2 years of customer service experience preferred, ideally in healthcare or call center environments
• Ability to work remotely and adhere to remote work protocols
• No specific licenses or certifications required