Member Services Specialist

Job Summary

A company is looking for a Member Services Specialist.

Key Responsibilities

• Resolve member, provider, or broker inquiries across various health plans while documenting interactions accurately
• Master core systems to independently handle inquiries and provide customer service excellence
• Guide members through website navigation and explain benefits and eligibility clearly

Required Qualifications

• High school diploma or equivalent is required
• Basic proficiency in Microsoft Office Suite and ability to learn proprietary systems quickly
• 0-2 years of customer service experience preferred, ideally in healthcare or call center environments
• Must be able to work remotely with reliable internet access
• Ability to participate in scheduled overtime during high-volume periods