Member Services Specialist

Job Summary

Supporting the customer experience team, the part-time Member Services Specialist will manage support cases, provide Tier 2 customer service and technical assistance via phone and email, and handle basic administrative tasks while working remotely for 20 hours a week.

Key responsibilities

• Answer and follow up on support cases
• Provide Tier 2 support for customer service and technical inquiries via phone and email
• Process commercial orders accurately and maintain detailed records in CRM systems

Required qualifications

• Previous experience in customer service or support roles
• Strong written and verbal communication skills
• Comfort handling customer interactions via phone and email