Member Services Supervisor

Job Summary

A company is looking for a Member Services Supervisor to oversee a team and ensure client satisfaction.

Key Responsibilities

• Supervise daily operations of Member Advocates and Processors, focusing on staffing and quality assurance
• Assist in hiring, training, and development of team members while handling escalated inquiries
• Monitor workflow and conduct audits to improve efficiency and ensure compliance with regulatory requirements

Required Qualifications

• 3+ years of supervisory experience in Employee Benefits Administration or a related industry
• Bachelor's degree or equivalent experience
• Experience with COBRA Administration and other related services is ideal
• Proven leadership skills with the ability to motivate and coach staff
• Benefit Administration experience or life and health license is a plus