Member Services Team Lead

Job Summary

A company is looking for a Team Lead, Member Services.

Key Responsibilities

• Supervise and manage the daily activities of call center agents and operators
• Build and maintain a performance-driven culture while overseeing hiring, training, and evaluations
• Resolve escalated member complaints and ensure adherence to service level metrics and KPIs

Required Qualifications

• Bachelor's degree or equivalent work experience
• Proven experience as a call center supervisor or in a similar leadership role
• Experience in customer service is essential
• Working knowledge of MS Office and telephone equipment
• Ability to work in a fast-paced environment with targeted deadlines