Member Services Team Lead

Job Summary

A company is looking for a Member Services Team Lead.

Key Responsibilities

• Coach and develop team members to achieve performance metrics
• Monitor employee performance and manage coaching and recognition activities
• Handle escalated customer calls and promote teamwork within the team

Required Qualifications

• High School Diploma or equivalent required; Associates or Bachelor's degree preferred
• 1+ years of experience in customer service or call center, including 12 months in a supervisory role
• Experience in the healthcare industry is preferred
• Proficiency with necessary technology, including computers and software applications
• Ability to coach, train, and motivate employees effectively