Member Services Team Lead

Job Summary

Leading a team of Member Advocates and Processors, the full-time remote Member Services Team Lead will supervise daily operations, assist in hiring and training, and resolve escalated inquiries to ensure client satisfaction while maintaining high-quality standards.

Key responsibilities:

• Supervise team operations, including staffing, problem resolution, and quality assurance
• Assist in hiring, training, and developing new team members
• Monitor workflow and department processes to improve performance metrics and service levels

Required qualifications:

• 3+ years of leadership experience in Employee Benefits Administration or a related industry
• Bachelor's degree or equivalent
• Proven customer service experience with excellent phone etiquette
• Experience with COBRA Administration and related services is ideal
• Strong interpersonal and organizational skills to manage multiple tasks effectively