Member Success Manager

Job Summary

To ensure exceptional member experiences, the full-time Member Success Manager will manage relationships with executive members, oversee onboarding processes, and track member engagement metrics while working remotely.

Key responsibilities

• Build and maintain one-on-one relationships with executive members as their primary point of contact
• Develop and manage a best-in-class member onboarding experience and retention strategy
• Track and report on KPIs related to member benefit utilization and program engagement

Required qualifications

• Bachelor's degree
• 4 or more years of experience in a professional customer success or support role
• Proficiency in Salesforce, Microsoft Word, Excel, and PowerPoint; advanced Excel skills are a plus
• Strong analytical skills and ability to communicate effectively with executives
• Demonstrated curiosity in the healthcare system and ability to work independently in a remote environment