Member Success Manager

Job Summary

A company is looking for a Member Success Manager to oversee the member experience from post-enrollment through renewal.

Key Responsibilities

• Own the end-to-end member lifecycle, ensuring consistent value recognition
• Monitor member health and engagement signals, identifying risks and opportunities
• Drive retention and renewals through value-based conversations

Required Qualifications

• 3+ years of experience in Customer or Member Success, Account Management, or Renewals at a subscription business
• Proven experience owning renewals and retention outcomes
• Ability to balance high-touch relationships with operational discipline
• Highly organized and comfortable in a fast-moving startup environment
• Strong engagement with an executive-level audience