Member Success Manager

Job Summary

To support the mission of saving lives and preventing injuries, the full-time remote Member Success Manager will foster strong relationships with Networks and Campbell Institute members, driving engagement and satisfaction while ensuring a positive member experience.

Key responsibilities

• Serve as the primary point of contact for assigned members, building trusted, long-term relationships
• Develop and execute tailored engagement plans to increase member participation and satisfaction
• Support onboarding processes and monitor member engagement levels to address concerns early

Required qualifications

• Bachelor's degree in business management, project management, or similar, with at least 4 years of relevant experience, or at least 6 years of relevant experience in lieu of education
• Strong relationship-building and interpersonal skills
• Ability to analyze engagement data and translate insights into action
• Experience in member services, account management, or community engagement (non-sales focused)
• Experience working with executive-level contacts is strongly preferred