Member Success QA Specialist

Location: Remote

Compensation: Salary

Staff Reviewed: Sat, May 18, 2024

This job expires in: 8 days

Job Category: Quality Assurance

Weekly Hours: Full Time

Employment Status: Permanent

Career Level: Experienced

Education Level: Masters

Job Summary

A company is looking for a Member Success QA Specialist.

Key Responsibilities:

Conduct quality audits and manage quality assurance processes for calls, emails, and chat interactions
Collaborate with various departments to ensure compliance with policies and quality standards
Analyze Quality KPIs, provide data-driven reports, and drive process improvements

Required Qualifications:

Minimum 4 years of Quality Assurance experience in customer support
Subject Matter Expertise in regulatory guidelines related to cardholder protection rules
Experience in cross-functional collaboration and making autonomous decisions
Intermediate to advanced skills in Google suite and Customer Support Tools
Deep understanding of customer experience and utilizing insights to improve service quality

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