Member Success Specialist

Job Summary

A company is looking for a Member Success Representative to join their concierge support team.

Key Responsibilities

• Act as the first point of contact for members, guiding them through their health journey
• Provide seamless, empathetic support while assisting members with scheduling and platform orientation
• Deliver high-quality, solutions-focused support in a fast-paced environment

Required Qualifications

• 2+ years of customer support experience in a high-touch or healthcare environment
• Highly organized and proactive in anticipating member needs
• Quick to learn and adaptable to new processes and changes
• Passionate about transforming the healthcare experience
• Ability to work a full-time schedule (40 hours/week), Wednesday to Sunday, 12pm - 9pm PST