Member Success Specialist

Job Summary

To support the growth of Care Operations, the full-time Member Success Specialist will act as a subject matter expert on the member journey, ensuring seamless client launches and operational excellence while working remotely.

Key responsibilities

• Drive systems change by identifying and resolving friction points in the patient journey
• Act as the primary point of contact for member-related operational questions during client onboarding and implementation
• Collaborate cross-functionally to adjust workflows and resolve technical hurdles impacting the member experience

Required qualifications

• Equivalent experience to an IC3 level within the current team
• High proficiency with the Care App and internal tools relevant to the member experience
• Proven ability to lead high-stakes external meetings and communicate operational processes effectively
• Experience in testing workflows and managing product/engineering dependencies
• Comfort with data analysis to build client-ready efficacy reports under tight deadlines