Member Support Advocate

Job Summary

A company is looking for a Member Support Advocate to assist members in navigating their health programs and accessing healthcare services.

Key Responsibilities

• Answer questions about the Wellth Rewards program and assist with technical or app-related needs
• Assist members with healthcare access tasks, including finding providers and scheduling appointments
• Advocate for members by helping them understand and access available benefits and resources

Required Qualifications

• High school diploma or equivalent required
• Prior customer service or healthcare navigation experience
• Experience working with diverse or underserved populations is a plus
• Bilingual (English/Spanish) preferred
• Understanding of health insurance or care coordination