Member Support Agent

Job Summary

A company is looking for a Member Support Agent (Healthcare - Mexico).

Key Responsibilities

• Connect with members to ensure satisfaction and guide them through the member journey
• Utilize resources to resolve member issues and provide accurate information
• Engage in multi-channel communication to manage member requests and follow up on resolutions

Required Qualifications

• Exceptional English proficiency at C2 level
• 2+ years of experience in inbound calling or customer service/support roles, preferably in healthcare
• Strong organizational skills and ability to manage follow-ups
• High school diploma required; Associate's or Bachelor's degree preferred
• Tech-savvy with experience in CRMs and communication tools