Member Support Agent

Job Summary

A company is looking for a Member Support Agent.

Key Responsibilities:

• Respond to emails and phone calls from members regarding our program and app
• Assist members in overcoming obstacles and ensuring a rapid resolution and great experience
• Show interest in Member Support procedures and work as part of a team to assist members and teammates

Required Qualifications:

• Availability to work 16-24 hours per week
• Availability from 5am to 6pm PST/8am-9pm EST
• Must be available for 40 hours during first couple weeks for training
• Must be available during the holiday season and able to work some holidays
• Dedicated and private workspace