Member Support Associate

Job Summary

A company is looking for a Member Support Associate to join their team.

Key Responsibilities

• Provide customer support via phone, email, and chat during business hours
• Ensure timely and accurate information to leave customers satisfied
• Generate bug reports and resolve task incidents for data reconciliation

Required Qualifications

• Must be based in the United States (excluding California and Alaska)
• Ability to work an 8-hour shift from 10:30 AM to 7 PM MT, Monday - Friday
• Wired internet connection with sufficient speed and stability
• Bachelor's degree from an accredited college or university is preferred
• Proficiency in both English and Spanish is a plus