Member Support Associate

Job Summary

To support a growing team, the fully remote Member Support Associate will provide exceptional customer service via phone, email, and chat, ensuring timely and accurate assistance to end-users while solving complex inquiries related to Lively's products.

Key responsibilities

• Deliver customer support during business hours, addressing inquiries through various communication channels
• Ensure customer satisfaction by providing accurate and timely information
• Generate bug reports and manage task incidents in Jira for data reconciliation needs

Required qualifications

• Ability to work an 8-hour shift from 10:30 AM to 7 PM MT, Monday to Friday
• Wired internet connection with sufficient speed and stability
• Experience in customer service, preferably in a remote setting
• Bachelor's degree from an accredited institution is preferred but not required
• Proficiency in both English and Spanish is a plus