Member Support Coordinator

Job Summary

A company is looking for a Member Support Coordinator to assist patients and providers with inquiries and support needs.

Key Responsibilities

• Handle high-volume inbound calls while meeting service level objectives
• Field clinical referrals and general inquiries, ensuring appropriate routing and resolution
• Collaborate with various departments to enhance care and service delivery

Required Qualifications

• 1 year of customer service or administrative support experience
• Healthcare or inbound contact center experience preferred
• Basic computer skills and familiarity with Microsoft Office applications preferred
• Ability to adapt to rapid changes in the workplace
• Ability to work in a remote environment with a secure private office area