Member Support Coordinator

Job Summary

A company is looking for a Member Support Coordinator to serve as the first point of contact for patients and providers seeking assistance.

Key Responsibilities

• Handle inbound calls in a high-volume environment to support service level objectives
• Field clinical referrals, consent forms, and general inquiries routed to the Member Support Inbox
• Collaborate across departments to ensure seamless care and service delivery

Required Qualifications

• 1 year of customer service or administrative support experience
• Healthcare or inbound contact center experience preferred
• Basic computer skills and familiarity with Microsoft Office applications preferred
• Ability to adapt to rapid changes in the workplace
• Ability to accept and translate feedback into action