Member Support Coordinator

Job Summary

Providing comprehensive customer support, the full-time Member Support Coordinator will manage inbound communications from NCSA and IMGA+ members, offering sport-specific advice and ensuring clients maximize their recruiting potential.

Key responsibilities:

• Manage all forms of inbound contact from members, including phone calls, emails, texts, and chats
• Deliver a world-class customer experience to clients, proactively reaching out to those needing guidance
• Evaluate client progress and provide direction to ensure successful membership engagement

Required qualifications:

• Associate's Degree or relevant customer service experience
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Word, Excel, and Outlook
• Ability to work weekends as part of a rotating schedule
• Passion for college athletics and a goal-oriented mindset