Member Support Manager

Job Summary

A company is looking for a Manager, Member Support.

Key Responsibilities:

• Managing a team of 12-15 Member Support associates
• Providing coaching to drive high performing team behaviors
• Collaborating cross functionally to improve customer experience

Required Qualifications:

• 3-5 years of experience leading Support teams with a high level of accountability
• Ability to motivate and inspire a team in line with the company's mission and vision
• Quick learner with the ability to grasp systems, processes, and procedures
• Forward thinker with the capacity to develop new ideas and implement proven methods
• Able to work quickly and efficiently while still being thorough