Member Support Manager

Location: Remote
Compensation: Salary
Staff Reviewed: Mon, Mar 25, 2024
This job expires in: 5 days

Job Summary

A company is looking for a Manager, Member Support.

Key Responsibilities:
  • Managing a team of 12-15 Member Support associates
  • Providing coaching to drive high performing team behaviors
  • Collaborating cross functionally to improve customer experience

Required Qualifications:
  • 3-5 years of experience leading Support teams with a high level of accountability
  • Ability to motivate and inspire a team in line with the company's mission and vision
  • Quick learner with the ability to grasp systems, processes, and procedures
  • Forward thinker with the capacity to develop new ideas and implement proven methods
  • Able to work quickly and efficiently while still being thorough

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