Member Support Manager

Job Summary

A company is looking for a Manager, Member Support.

Key Responsibilities:

• Oversee team performance and ensure adherence to KPIs and quality expectations
• Mentor and develop Leads and Senior MSAs to strengthen operational leadership
• Monitor and report on KPIs, performance metrics, and member contact trends

Required Qualifications:

• Experience managing and developing leaders
• Strong performance management and accountability mindset
• Ability to prioritize and operate with autonomy
• Operational and systems-oriented thinking
• Ability to balance business needs with team health