Member Support Representative

Job Summary

A company is looking for a Member Support Representative.

Key Responsibilities:

• Answering customer inquiries and providing solutions over the phone or via email
• Explaining benefit coverage, answering questions, and documenting claims
• Empathetically assisting members through the claims process

Required Qualifications:

• Minimum 3 years of customer service experience
• Motivated to learn and open to feedback
• Ability to work in a fast-paced environment and multitask effectively
• Team player with a sense of urgency and a focus on process improvement
• Strong decision-making and timely problem-solving skills