Member Support Representative

Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Tue, Apr 02, 2024
This job expires in: 14 days

Job Summary

A company is looking for a Member Support Representative.

Key Responsibilities:
  • Answering customer inquiries and providing solutions over the phone or via email
  • Explaining benefit coverage, answering questions, and documenting claims
  • Empathetically assisting members through the claims process

Required Qualifications:
  • Minimum 3 years of customer service experience
  • Motivated to learn and open to feedback
  • Ability to work in a fast-paced environment and multitask effectively
  • Team player with a sense of urgency and a focus on process improvement
  • Strong decision-making and timely problem-solving skills

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