Member Support Representative

Job Summary

A company is looking for a Member Support Representative to provide exceptional care to members through various support channels.

Key Responsibilities

• Manage a high volume of inbound member calls professionally and empathetically
• Respond to member inquiries and ensure quality experiences across multiple communication channels
• Document member interactions and collaborate with team members to improve the member experience

Required Qualifications

• High school degree or equivalent required
• Previous experience in hospitality, member services, or customer support
• Strong computer skills and familiarity with various applications and software
• Ability to work independently in a remote environment
• Adaptable to changing priorities and workflows