Member Support Representative

Job Summary

A company is looking for a Member Support Representative (Full-Time).

Key Responsibilities

• Provide live support for incoming calls from members regarding services, eligibility, and benefits
• Document interactions and ensure member records are accurate and complete
• Assist members with troubleshooting platform issues and coordinate with internal and external partners

Required Qualifications

• Experience working in a support role, either in person or on live calls
• Ability to communicate complex information concisely in writing
• Experience handling sensitive and protected information, with a basic understanding of HIPAA
• Reliable high-speed internet access and a secure workspace
• Flexible availability, preferably between 11:30 AM - 8:00 PM PST