Member Support Representative
Job Summary
Providing live support for member inquiries, the part-time Member Support Representative Tier 2 will assist members with understanding services, eligibility, and benefits while managing technical troubleshooting and operational projects in a remote environment.
Key responsibilities
- Interact empathetically with members and providers during live inbound calls to address inquiries
- Document interactions and ensure accurate member records for seamless follow-up
- Assist with troubleshooting platform issues and collaborate with internal and external partners on food delivery questions
Required qualifications
- Experience in a support role, either in person or on live calls
- Ability to communicate complex information concisely in writing
- Understanding of HIPAA and experience working with sensitive information
- Reliable high-speed internet access with a private and quiet workspace
- Availability to work 4-8 hour shifts ending at 8:30 PM PST Monday-Friday
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 48,944 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
