Member Support Representative

Job Summary

To support members effectively, the contract-to-hire Member Support Representative will manage inbound calls related to benefits and account inquiries, initially training onsite in the Greater Philadelphia area before transitioning to a remote work environment.

Key responsibilities:

• Manage a steady volume of inbound calls, assisting members with benefit-related questions and account needs
• Resolve concerns by gathering information and documenting interactions to provide accurate solutions
• Identify complex situations for escalation while building knowledge for potential advancement into higher-level support

Required qualifications:

• Previous experience in a call center or customer service setting, preferably with healthcare or medical claims exposure
• Strong technical aptitude with the ability to navigate multiple systems while handling calls
• Ability to work independently in a quiet, HIPAA compliant home environment with reliable internet access
• Coachability and comfort in a fast-paced phone-based role, with openness to feedback and continuous improvement