Member Support Specialist

Job Summary

A company is looking for a Member Support Specialist to provide exceptional support to members regarding estate planning.

Key Responsibilities

• Provide high-quality support to members via live chat, email, and phone calls
• Communicate effectively to answer questions about products, services, and estate planning
• Resolve customer complaints and handle user issues directly

Required Qualifications

• Experience in delivering consumer experiences and resolving customer issues
• Self-motivated and eager to learn in a collaborative, fast-paced environment
• Experience with customer support tools such as Zendesk and G-Suite
• Ability to work Eastern or Central Time Zone hours for 40 hours per week
• Willingness to occasionally work weekend hours