Member Support Specialist
Job Summary
A company is looking for a Member Support Specialist to provide excellent customer support to its community of book lovers.
Key Responsibilities
- Providing frontline support to ebook and audiobook readers via email and other channels
- Developing product expertise to troubleshoot issues and document feature requests
- Creating help resources and moderating the community to enhance customer experience
Required Qualifications
- Experience in providing exceptional customer service
- Resourcefulness and a team-oriented mindset
- Ability to thrive in a learning environment with uncertainty
- Strong writing skills and fluency in technology
- Located in Massachusetts for remote work flexibility
COMPLETE JOB DESCRIPTION
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Company Overview
Company Company Name
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Website
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