Member Support Specialist

Job Summary

A company is looking for a Member Support Specialist to provide assistance to members and their caregivers regarding medical alert devices.

Key Responsibilities

• Answer incoming calls from members and caregivers to assist with orders, billing, and account services
• Guide callers through troubleshooting and navigating products or services
• Maintain knowledge of products and services, document conversations, and promote additional offerings

Required Qualifications

• 2+ years of member service call center or member-facing experience preferred
• Associate or bachelor's degree preferred; high school diploma required
• Computer proficiency with multitasking abilities
• Professional demeanor with a passion for serving members
• Effective active listening and organizational skills