Member Support Specialist

Job Summary

A company is looking for a Member Support Specialist to assist members with medical alert devices.

Key Responsibilities

• Answer incoming calls from members and caregivers for assistance with orders, billing, and account services
• Guide callers through troubleshooting and product usage while maintaining accurate member records
• De-escalate issues with dissatisfied members and promote additional products and services during calls

Required Qualifications

• 2+ years of member service call center or member-facing experience preferred
• High school diploma required; associate or bachelor's degree preferred
• Computer proficiency with the ability to multi-task
• Professional and enthusiastic demeanor with a passion for serving
• Effective active listening skills to ensure appropriate resolution of issues