Member Support Specialist

Job Summary

A company is looking for a Member Support Specialist.

Key Responsibilities

• Support Members with questions and issues related to the program, including tech support
• Monitor Member adherence and communicate with medical care teams as necessary
• Provide exceptional service through phone calls, emails, and text messages to Members

Required Qualifications

• Passion for healthcare and a desire to grow within the company
• Self-motivated and goal-oriented with a positive attitude
• Experience with digital tools, particularly Android and iOS technology
• High degree of professionalism and empathy towards Members
• Bilingual in English and Spanish is a plus