Member Support Specialist

Job Summary

A company is looking for a Member Support Specialist (Mon-Fri 9am-6pm EST).

Key Responsibilities

• Answer incoming calls, emails, and chats from members and care coordinators
• Assist members with inquiries related to membership benefits and services
• Manage web support tickets and provide member education

Required Qualifications

• High school diploma or GED required
• Two or more years of call center experience
• Previous experience in health insurance or healthcare environment
• Computer literate with strong data entry skills
• Customer service-oriented