Member Support Specialist

Job Summary

A company is looking for a Member Support Specialist (Contract).

Key Responsibilities

• Provide account and technical support to members via email and chat
• Assist members in utilizing tools and features to improve their financial decisions
• Become a product expert and ensure high customer satisfaction through quality interactions

Required Qualifications

• Previous experience in technical support or customer service
• Familiarity with tools such as Intercom, Zendesk, and Google Suite
• Remote work experience is required
• Fintech experience is preferred
• Enthusiasm for helping others with financial decisions