Member Support Specialist

Job Summary

A company is looking for a Member Support Specialist (Part-Time).

Key Responsibilities

• Manage inbound calls and resolve non-clinical inquiries according to established policies
• Communicate professionally with community members and internal stakeholders
• Implement solutions for complex member issues while maintaining operational performance goals

Required Qualifications

• Minimum of one (1) year of experience in a healthcare environment; behavioral healthcare experience preferred
• High school diploma or equivalent required; Bachelor's degree preferred
• Knowledge of managed care processes and health insurance coverage preferred
• Ability to work regularly scheduled shifts and meet operational coverage requirements
• Willingness to complete all assigned responsibilities as required