Member Support Specialist

Job Summary

A company is looking for a Member Support Specialist, Escalations & Accommodations.

Key Responsibilities

• Resolve high-priority, complex member escalations and grievances end-to-end
• Review and assess accommodation and accessibility requests with sound judgment
• Communicate professionally with health plans, providers, and external partners

Required Qualifications

• Bachelor's degree or higher
• 3-5+ years in member/patient support, escalations, grievances, or case management
• Experience working with health plans or healthcare systems preferred
• Demonstrated experience handling complex escalations or complaint resolution
• Familiarity with accessibility and accommodation processes preferred