Member Support Specialist

Job Summary

Providing empathetic support during member interactions, the full-time Member Support Specialist will handle inquiries via chat, phone, and email, ensuring member satisfaction and resolving technical issues related to the RecoveryOne platform while working remotely from 9 am to 6 pm PST.

Key responsibilities

• Handle inbound member interactions across chat, phone, and email with professionalism and empathy
• Resolve technical issues, including password resets and app navigation, while confirming member satisfaction
• Document all member interactions accurately in ZenDesk and adhere to SLA-defined response times

Required qualifications

• High School Diploma / GED required; Associate Degree or higher preferred
• 1+ year of experience in customer support or a related frontline role
• Familiarity with ZenDesk, RingCentral, or similar CRM platforms
• Understanding of HIPAA guidelines or willingness to learn and comply
• Genuine empathy and a solutions-oriented mindset