Member Support Specialist

Job Summary

Representing the organization remotely, the full-time Member Support Specialist will assist current and prospective members with their accounts via live chat, email, and phone, while ensuring a positive member experience and addressing any issues that arise.

Key responsibilities

• Answer member emails and provide support through live chat during business hours
• Make outbound calls to troubleshoot issues and escalate concerns to appropriate teams
• Meet internal success metrics for quality assurance, response times, and productivity goals

Required qualifications

• 1-3 years of experience in a direct customer-facing role
• Experience with technology and digital tools, preferably Zendesk
• Ability to navigate multiple member interactions and internal systems
• Strong communication skills with effective problem-solving abilities
• Willingness to work flexible shifts, including nights and weekends