Member Support Specialist

Job Summary

To support operational performance goals, the part-time temporary Member Support Specialist will manage inbound inquiries, resolve non-clinical member needs, and ensure community member satisfaction while working remotely during scheduled hours of 9am-1pm ET, Monday-Friday.

Key responsibilities

• Effectively manage inbound calls and provide timely resolutions to non-clinical inquiries
• Identify and implement solutions to complex member issues, collaborating with internal teams as needed
• Utilize multiple systems and platforms to support member inquiries and maintain operational efficiency

Required qualifications

• Minimum of one year of experience in a healthcare environment; behavioral healthcare experience preferred
• High school diploma or equivalent required; Bachelor's degree preferred
• Knowledge of managed care processes and health insurance coverage preferred
• Experience supporting individuals with substance use disorder (SUD) is preferred but not required
• Ability to work scheduled shifts and meet operational coverage requirements