Member Support Specialist

Job Summary

To support operational performance goals, the part-time Member Support Specialist will manage inbound inquiries and resolve non-clinical member needs while ensuring community member satisfaction in a remote environment.

Key responsibilities

• Effectively manage inbound calls and provide timely resolution to non-clinical inquiries
• Identify and implement solutions to resolve complex member issues, collaborating with internal teams as needed
• Utilize multiple systems and platforms to support member inquiries and administrative tasks

Required qualifications

• Minimum of one (1) year of experience in a healthcare environment; behavioral healthcare experience preferred
• High school diploma or equivalent required; Bachelor's degree preferred
• Knowledge of managed care processes and health insurance coverage preferred
• Experience supporting individuals with substance use disorder (SUD) and/or opioid use disorder (OUD) is preferred but not required
• Ability to work regularly scheduled shifts and meet operational coverage requirements