Member Support Specialist
Job Summary
To support the expansion of medically tailored meal services for PACE programs, the remote Member Support Specialist will guide participants through onboarding, conduct check-in calls, finalize weekly meal orders, and resolve requests from participants and Registered Dietitians.
Key Responsibilities
- Conduct welcome onboarding calls to confirm order and delivery details with new participants
- Manage inbound and outbound calls with participants and caregivers, ensuring clear communication
- Finalize weekly meal orders in the ordering portal, verifying allergies and preferences
Required Qualifications
- 3-5 years of experience in customer service, member engagement, or care navigation
- Patient and empathetic communicator comfortable working with elderly members
- Proficient in navigating web-based technology platforms and learning new systems
- Experience in a virtual contact center environment
- Strong communication and active listening skills
Complete Job Description
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