Membership Enrollment Specialist

Job Summary

Processing enrollment changes and renewals, the full-time remote Membership Enrollment Specialist will manage additions, updates, and terminations while providing excellent customer service to both internal and external stakeholders.

Key responsibilities

• Processes enrollment additions, changes, reinstatements, and cancellations accurately and in a timely manner
• Responds to incoming communications from employer groups, vendors, and internal teams, ensuring information is confirmed and issues are resolved
• Generates and distributes membership-related documents and supports high-volume Open Enrollment activities

Required qualifications

• High School diploma or equivalent
• Minimum of two years of college coursework in general business, health plan administration, or medical-related fields, or one year of relevant office work experience
• Strong time management and organizational skills
• Proficiency in Microsoft Office and computer literacy
• Ability to maintain confidentiality and ensure the security of sensitive information