Membership Enrollment Specialist

Job Summary

Processing enrollment additions, updates, changes, reinstatements, and terminations, the full-time remote Membership Enrollment Specialist will manage renewals and premium billing while interacting with external customers and internal teams to resolve inquiries and issues.

Key responsibilities

• Investigate and respond to incoming communications from employer groups, vendors, and internal staff in a timely and professional manner
• Process enrollment changes and maintain accurate membership records while generating necessary documentation
• Provide excellent customer service and support during Open Enrollment activities and ensure compliance with divisional standards

Required qualifications

• High School diploma or equivalent
• Minimum of two years of college coursework in general business, health plan administration, or medical-related fields, or one year of relevant office experience
• Strong time management and organizational skills
• Proficiency in Microsoft Office and computer literacy
• Demonstrated ability to maintain confidentiality and integrity of information