Membership Program Director

Job Summary

Providing strategic and operational leadership, the full-time Director of Membership will oversee membership growth and retention strategies, manage membership operations, and ensure a high-value member experience in a remote setting.

Key responsibilities

• Develop and execute membership growth and retention plans, including acquisition and onboarding strategies
• Lead and manage the Membership team, providing professional development and oversight of membership operations
• Establish and maintain a comprehensive membership strategy aligned with organizational goals for growth and engagement

Required qualifications

• Bachelor's degree required
• 10-15 years of progressive experience in membership or association management with demonstrated leadership responsibility
• Prior experience leading teams and managing complex operations or programs
• Knowledge of AI applications related to membership growth and engagement
• Certification in Association Management or CAE preferred