Membership Specialist
Job Summary
Seeking a calm, empathetic, and detail-oriented full-time Membership Specialist to support members remotely by responding to inquiries related to memberships, troubleshooting account issues, and ensuring a respectful experience for individuals navigating sensitive situations.
Key responsibilities
- Respond to all membership emails within a 4-hour window during business hours
- Monitor and address questions in Slack from members or internal teams
- De-escalate and professionally handle emotionally sensitive inquiries from patients or members
Required qualifications
- Customer service experience
- Proven ability to de-escalate tense or emotional situations with empathy and clarity
- Excellent written communication skills that are clear, kind, and concise
- Reliable, self-directed, and able to work independently
- Ability to manage time and prioritize while meeting the required 4-hour response window
Complete Job Description
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