Memory Support Scheduler

Job Summary

To support families navigating cognitive health concerns, the full-time remote Memory Support Scheduler will manage complex scheduling logistics for cognitive consults, ensuring a patient-centered approach while coordinating telehealth and in-clinic appointments across multiple locations in Florida.

Key Responsibilities

• Proactively reach out to families following referrals to explain the evaluation process and initiate scheduling
• Coordinate and confirm appointments for telehealth and in-clinic visits while managing multiple calendars
• Act as a liaison for families, answering questions and ensuring all pre-visit paperwork is completed

Required Qualifications

• 2+ years of medical scheduling or patient coordination experience, preferably in neurology, geriatrics, or behavioral health
• Exceptional phone etiquette with the ability to communicate empathetically with seniors and their caregivers
• Experience with EHR/EMR systems and proficiency in video conferencing platforms
• Strong attention to detail in managing complex calendars across different time zones
• Ability to handle sensitive conversations regarding cognitive decline with dignity and respect