Mental Health Care Partner

Job Summary

A company is looking for a Care Partner for the Employee Assistance Program.

Key Responsibilities

• Respond to incoming calls from individuals seeking emotional support or mental health resources
• Create a safe and supportive environment for members and assess clinical risk for appropriate referrals
• Document all interactions in real-time while maintaining compliance with HIPAA and internal policies

Required Qualifications

• 1-2 years of experience in a call center, help line, or customer support environment
• 1-2 years of experience in a social, psychological, or human service field providing client support
• Technologically proficient, including basic computer knowledge (Microsoft Office Suite, etc.)
• Maintain a private, professional, and distraction-free workspace with a reliable wired internet connection
• High school diploma or GED